Job # : 105354

Location: Brownwood

Salary: $12.00/hour

Position: CSR for Insurance business

Description:

Customer Service Representatives are responsible for fielding calls from existing customers and servicing existing accounts.  As a customer service professional, you receive inbound phone and mail inquiries and requests from our customers. Your goal each day is to ensure each interaction you have with customers results in a positive experience and an accurate work product.
  • Answer incoming telephone inquiries in a professional, accurate and comprehensive manner
  • Respond to basic questions from customers.
  • Prepare correspondence and other documents as needed.
  • Ensure that transactions are completed accurately and within established time standards.
  • Manages and utilizes time effectively to ensure the required service levels, quality and customer satisfaction standards are met.
  • Efficiently utilizes resources to provide accurate and timely information and guidance to customers.
  • Effectively operates systems and applications including computer desktop, Microsoft Outlook, phone systems and the internet.
  • Maintain regular and punctual attendance.
  • Perform other duties as requested by management.
Job Specifications:
  • Minimum Education:  High School degree or equivalent training or experience in a business-related field, or a minimum of 6 months related work experience is required.
  • Minimum Experience:   Prior customer service experience preferred.
  • Knowledge:  Ability to review, record and organize written data from a variety of sources. Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required.  Ability to handle confidential and proprietary information is critical.  Ability to maintain confidentiality of customer and company information.  Must be able to type a minimum of 25 WPM.  Successful completion of Proficiency Assessments.  Proficiency with computers is mandatory. Knowledge of Microsoft Outlook and keyboard shortcuts is desired.
  • Interpersonal Skills:  Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.

Pin It on Pinterest

Share This